Last Updated: June 10, 2026

At Hudson Label (hudsonlabel.com), your satisfaction is very important to us. This policy outlines our formal terms regarding cancellations, returns, and refunds in strict accordance with applicable United States consumer protection guidelines, including the Federal Trade Commission (FTC) Act and relevant state comprehensive consumer protection frameworks (including the CCPA for eligible California residents).

1. Operational Address Directory

Please verify our distinct infrastructure channels below to ensure your inquiries or physical parcels are routed to the proper location:

2. The 30-Day Return Window

We offer an open 30-day return policy for our domestic customer base. You have exactly 30 days from the documented date of package delivery to request an official return validation. To initiate your procedure, please reach out to our dedicated support desk at: info@hudsonlabel.com.

3. Return Conditions & Eligibility Requirements

To ensure your return package is successfully verified and eligible for a refund, items must adhere to the following benchmarks:

• Garments and goods must be shipped back in their original product packaging, including all tags, inserts, and accessories.
• Products must be completely unused, unwashed, unaltered, and in their original resalable condition.
• Items must be packed securely to prevent any structural damage during their return shipment back to our New York facility.
• If an item is returned damaged, heavily soiled, or altered beyond what is necessary for a reasonable product inspection, a depreciation deduction or partial refund may be applied where permitted under state law.

4. Processing Fees & Shipping Cost Allocation

Restocking Fees: We operate under honest and transparent consumer practices. Hudson Label charges **no restocking or administration handling fees ($0.00)** for processing returns.

Return Shipment Costs: For basic returns (such as size changes, preference shifts, or change-of-mind), the cost of return postage to our New York facility is covered entirely by the customer. We recommend using a trackable mail carrier, as we cannot assume liability for items lost or delayed in transit.

Defective, Damaged, or Incorrect Deliveries: Under federal consumer guidelines, if a product arrives structurally faulty, unsafe, damaged during transit, or significantly different from its description, please notify us within 24 hours of delivery. In these verifiable circumstances, Hudson Label will completely assume or fully credit the return shipping costs.

5. Refund Timelines & Credit Processing

Once your return parcel is physically received at our New York facility and passes our quality inspection, refunds are processed within 7 business days. All funds are issued back directly to the original payment mechanism utilized during checkout (e.g., Visa, Mastercard, American Express, or PayPal). You will automatically receive an electronic confirmation email when the transaction is completed. Final credit visibility depends on your banking provider.

6. Address Adjustments & Order Cut-offs

If you need to adjust sizing, modify your delivery address, or cancel your purchase, please contact us immediately. We handle parameter adjustments up until our daily cutoff time of 8:00 PM (MST / Mountain Standard Time). Once an order is processed by our automation nodes, parameter adjustments can no longer be guaranteed, and standard return procedures apply.

Undeliverable Packages: If an order is returned to us due to an invalid shipping address shared at checkout, customer refusal of a shipment, or failure to collect a parcel from a designated tracking pickup point, we reserve the right to charge additional postage costs to process a redelivery.